It is a requirement of your admission that we collect and store your credit card details. These credit card details will be stored securely for access by authorised personnel only. Following your discharge from hospital, this credit card will be used for any remaining unpaid relevant expenses.

UnitingCare uses SecurePay to provide a secure environment for the storage of these credit card details and authorisation of credit card transactions. SecurePay holds the highest level of PCI DSS Accreditation – Level 1 PCI DSS Compliance.

Financial Number (Used for Patient invoices and correspondence):

This is listed as a 7 or 8 digit number on invoices as the Account Number or on Hospital Correspondence.

Invoice Number (Used for non-Patient invoices ONLY):

This is listed as a 9 digit number on the top right hand corner of an invoice.

Note, Financial Number’s and Invoice Number’s are validated against UnitingCare’s accounting system. Only valid numbers are accepted by UnitingCare.

Patient Surname:

This is the surname (last name / family name) of the patient listed on the invoice and may not necessarily be the surname of the person paying this account or whom the account was addressed to. The patient surname can be found on the invoice.

This is required for two factor authentication and will need to match the invoice to proceed.

Account Number:

The account number is for non-patient invoices only and is generally 5 digits long. You can find this above your invoice number on the top right hand side of your invoice.

This is required for two factor authentication and will need to match the invoice to proceed.